Frequently Asked Questions

Add your chosen products to your cart, enter your delivery details and complete payment at checkout. You will receive an order confirmation by email.

Available payment methods are shown at checkout and may include Visa, Mastercard, PayPal, Apple Pay, Google Pay, Afterpay and other supported payment options.

Please contact us as soon as possible at info@riababy.com.au. We will try to help before your order is dispatched, but changes or cancellations cannot always be guaranteed.

Some products have bundle or optional add-on options. These are shown on the relevant product page when available.

In-stock orders are usually dispatched within 48 hours after your order is received and payment is cleared, excluding weekends and public holidays.

Estimated delivery begins after dispatch:

• Melbourne metro: 2–5 business days
• Other locations in Victoria: 3–7 business days
• Sydney metro: 3–8 business days
• Other interstate locations: 4–14 business days

Remote and regional addresses may take longer. Visit our Delivery & Shipping page for full details.

Shipping costs are calculated at checkout based on your delivery address, order size and available delivery service.

Warehouse collection is available from our Box Hill North warehouse, Monday to Friday, 9am–5pm. Please wait for our confirmation email before visiting.

Pre-order product pages show an estimated warehouse arrival date. This date may change, and your order will be dispatched once the product arrives at our warehouse.

Tracking details are sent once your order has been collected by the carrier.

Please contact us as soon as possible with your order number and photos of the packaging and product. Our team will help resolve the issue.

Eligible unopened and unused products may be returned within 28 days of delivery or purchase. Please read our Exchange & Refund Policy before sending anything back.

Please contact us with your order number, photos and a description of the issue. Our products are covered by Australian Consumer Law and our warranty terms.

Email us at info@riababy.com.au, use the live chat on our website or send us a direct message at @riababyau.

When contacting us about an order, please include your order number so we can assist you more quickly.

Each product page includes information about recommended age, dimensions, materials, safety and intended use. If you are unsure, please contact us before ordering.

Safety and testing information is listed on the relevant product page where applicable. If you need information about a specific product, please contact us.

Some products require adult supervision. Please follow the age guidance, safety information and instructions provided with each product.

Care instructions vary by product and material. Please check the Care section on the relevant product page and follow the instructions supplied with your order.

Assembly requirements vary by product. Please check the product page for assembly information, instructions or setup videos.