Privacy is important to us
At Riababy, we respect your privacy and take care with the personal information you share with us.
We collect only the information we reasonably need to process orders, provide customer support, improve our website and communicate with you when you have chosen to hear from us.
This Privacy Policy explains what information we collect, how we use it and how you can contact us about your privacy.
Information we collect
Depending on how you interact with Riababy, we may collect:
- Your name, email address, phone number and delivery address
- Billing and order details
- Information you provide through email, live chat, contact forms or social media
- Product questions, feedback, reviews, images or videos you choose to send us
- Your marketing preferences
- Website, device and browsing information collected through cookies and similar technologies
- Payment details are processed by our payment providers. We do not generally store your full payment card details.
How we use your information
We may use your personal information to:
- Process, pack and deliver your orders
- Take payment and help protect against fraudulent transactions
- Respond to your questions and provide customer support
- Manage returns, exchanges, refunds and warranty requests
- Improve our products, website and customer experience
- Send promotions, product updates or other marketing where you have subscribed or where otherwise permitted by law
- Maintain website security and prevent misuse
- Meet our legal, accounting and record-keeping obligations
If you no longer wish to receive marketing emails, you can unsubscribe at any time using the link in the email or by contacting us.
How we collect your information
We collect information when you:
- Place an order
- Contact us
- Subscribe to our emails
- Submit a review, enquiry or feedback
- Use our website or interact with our online services
You may browse parts of our website without providing personal information. However, certain information is needed to process an order, arrange delivery or provide specific services.
Who we share information with
We may share relevant information with trusted service providers who help us operate Riababy, including:
- Shopify and ecommerce service providers
- Payment providers
- Shipping and delivery providers
- Website hosting, analytics and customer support providers
- Email and marketing service providers
- Professional advisers or government authorities where required by law
We only share the information reasonably needed for these providers to perform their services.
Some service providers may store or process information outside Australia. We take reasonable steps to use reputable providers and protect your information.
Cookies and website analytics
Our website may use cookies and similar technologies to keep the website working, remember preferences, understand website use and improve your experience.
You can adjust your browser settings to manage or delete cookies. Some website features may work differently if cookies are disabled.
Keeping your information safe
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No online system can be guaranteed to be completely secure. If we become aware of a data breach that is likely to cause serious harm, we will respond in accordance with applicable law.
Accessing or correcting your information
You may ask us for access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us using the details below. We may need to verify your identity before responding.
Your privacy concerns
If you have a question or concern about how we handle your personal information, please contact our Privacy Officer first. We will review your concern and respond within a reasonable time.
Email: info@riababy.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Contact us
Riababy Pty Ltd
Website: riababy.com.au
Email: info@riababy.com.au
You can also contact us through the live chat on our website or send us a direct message at @riababyau.
We may update this Privacy Policy when our information handling practices change. The latest version will always be available on this page.