These Terms & Conditions apply to purchases made through the Riababy website.
By placing an order, you agree to these terms. These terms operate alongside your rights under the Australian Consumer Law.
About Riababy
Riababy is an Australian children’s products business. We sell products through our website and arrange delivery or collection from our Melbourne warehouse.
Product information
We make reasonable efforts to ensure that product descriptions, images, colours, dimensions and availability are accurate.
Product colours may appear different depending on your device or screen settings. Natural materials may have variations in colour, grain, texture and finish. These variations are not necessarily faults.
We may correct genuine errors in product information, pricing or availability before accepting or fulfilling an order.
Orders and payment
An order is accepted when we send an order confirmation, subject to product availability and payment approval.
You are responsible for providing accurate billing, delivery and contact information. If information is incorrect or incomplete, delivery may be delayed or additional costs may apply.
Payment must be cleared before an order is dispatched.
Pricing and promotions
Prices are shown in Australian dollars and include GST where applicable.
Shipping costs are calculated at checkout unless otherwise stated.
Promotional offers may have additional conditions, including limited dates, selected products, minimum quantities or limited availability. Offers cannot be combined unless stated otherwise.
Delivery and collection
Our delivery timeframes are estimates and may vary by location, carrier delays, public holidays and peak periods.
For full information, please see our Shipping & Delivery page.
Warehouse collection is available only after we confirm that the order is ready. Please wait for collection instructions before visiting.
Pre-orders
Pre-order product pages may show an estimated warehouse arrival date. This date is an estimate and may change.
Pre-order items are dispatched as soon as stock arrives and payment has been cleared. If an order contains both in-stock and pre-order items, we may contact you to confirm available delivery options.
Returns, exchanges and refunds
Our Exchange & Refund Policy explains our change-of-mind returns, exchanges, refunds, warranty process and product issue support.
Nothing in that policy or these Terms & Conditions limits your rights under the Australian Consumer Law.
Product use and safety
Products must be used in accordance with the product instructions, age guidance and safety information provided with the product.
Adult supervision may be required for some products. Customers are responsible for ensuring that products are assembled, installed and used correctly.
Website content and intellectual property
The content on this website, including text, images, videos, logos, graphics and product designs, belongs to Riababy or our content partners and may not be copied, reproduced or used commercially without permission.
You may use the website for personal, non-commercial shopping and information purposes.
Website availability
We aim to keep the website accurate, secure and available, but we do not guarantee that it will always be uninterrupted, error-free or free from harmful content.
We may update, suspend or withdraw parts of the website when necessary.
Contact us
If you have a question about an order, product or these Terms & Conditions:
Email: info@riababy.com.au
You can also contact us through our website live chat or Instagram @riababyau.
These Terms & Conditions may be updated from time to time. The latest version will be published on this page.